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FAQs
Do you have a question that needs answering? Well you've come to the right place. And, if you don't find it here, try giving one of our friendly representatives a call. We are always happy to answer any questions you may have.
Call toll-free
800-747-6813
 Who can join Nexion?
Nexion's service is intended for independent travel agents, travel agencies, corporations with on-site travel agents and cruise-only agents. If booking any air travel via a GDS with Plan 1 or 2, agents should feel comfortable with one or more of the major CRS/GDS languages (Sabre, Apollo, Worldspan or Amadeus).
Do you have preferred suppliers?
Yes, Nexion has preferred supplier status with the best major suppliers that pay you "premium commission". This provides Nexion members high yield products which help you compete on the open market. In addition, there are no productivity tiers. That means you receive the highest commission on your very first booking.
Nexion is a "self-feeding network". As the number of agents increases, the booking volume increases, and ticket margins through preferred suppliers increase. These increased margins are passed directly to Nexion members. That is why it helps you as we continue to grow so don't forget to refer other productive agents to Nexion!
What is the start-up cost?
A one-time non-refundable activation fee of $199 upon application approval. That's it. No other start-up fee and no annual renewal fees.
What is my monthly expense?
Nexion provides various pricing options. You decide which program is best for you and your business. Go to our Membership Prices section to learn more.
What if I still have a GDS/CRS contract in place?
Check with your GDS Account Manager for options on how to proceed. Sabre, Apollo, Worldspan and Amadeus have programs in place to assist their customers in the best solution to address the pressures of the travel industry which, upon their review, may include an option to move to Nexion.
Our sales representatives can give you assistance in this area based on your specific situation.
What are my long-term contractual obligations?
No long-term contracts are required. Membership can be cancelled at anytime, with 30-days written notice.
What about Errors and Omissions (E&O) Insurance?
Travel agencies are not licensed by State Departments of Insurance to sell Errors and Omissions insurance (E&O) to their outside sales agents. Those agencies that tell you they provide errors and omissions insurance at a cost may be in violation of the law. In addition, the E&O policies that most agencies hold only cover the agency - not the individual agents. If you are told otherwise - request proof that lists you by name. While Nexion holds insurance to cover E&O issues, you are an independent contractor and should have your own coverage. Therefore we recommend, but do not require our members to obtain errors and omissions insurance in their name for personal protection.
Do I need to change my agency name?
No. You keep your own business identity when joining Nexion. In fact, you can upload your business logo onto our system and automatically display your logo, name and address on all of your invoice/itineraries.
Can I work from home?
Yes. You can work from anywhere there is an Internet connection. One of the great features of the Nexion InternetView software is that it can be loaded on your desktop PC or laptop making you completely mobile.
Will I receive IATAN and other travel benefits?
Yes, you can earn an IATAN card, provided you meet IATAN eligibility requirements. Travel Services Intermediary (TSI) and CLIA ID cards are also available subject to their requirements.
Will I receive information on FAM trips and supplier specials?
Yes. Supplier specials and FAM trip offerings can be found on Nexion InternetView Homepage and emails containing this information will be sent directly to you.
Is this a native GDS interface?
Yes, you are accessing true professional Sabre, Apollo, Worldspan and Amadeus. Nexion InternetView displays a window that looks similar to a typical GDS screen.
Do I need to know one of the CRS/GDS languages (i.e. Sabre)?
GDS knowledge is only necessary if you subscribe to one of the optional GDS packages. All Nexion members have access to our high cruise commissions, other leisure booking tools, ClientBase CRM software at special pricing, direct reporting features, and credit card merchant services. Speak to one of our representatives for more information 800-747-6813.
Can I have more than one CRS/GDS?
Yes, Nexion InternetView was designed to provide a single solution interface that accesses all of the major CRS/GDS mainframes (Sabre, Apollo, Worldspan and Amadeus) for those members who subscribe to one of the optional GDS packages.
What is Nexion InternetView?
Nexion InternetView is the Windows PC software that allows you to connect to Nexion's state-of-the-art proprietary travel reservations system. This system provides access to Sabre, Apollo, Worldspan and Amadeus (Global Distribution Systems) as well as Web Fares, Air Consolidators and exclusive inventory. You also gain access to our ticketing and fulfillment center. With Nexion InternetView and your Internet Service Provider you are ready to get connected and begin enjoying the many benefits we have to offer.
Upon subscribing to our service, you will receive a CD-ROM containing the latest version of Nexion InternetView.
What are my computer requirements?
Nexion InternetView has been tested with numerous computer types and operating systems. Because of advanced engineering, the system demands are low. This means that almost any Windows 95/98/NT/2000/ME/XP computer will do the job. Nexion InternetView can operate on any Pentium/Celeron-class computer with 32 MB of RAM, 40 MB available hard-drive space, 256-color monitor capable of 800x600 resolution, and a CD-ROM drive. InternetView also can operate in a Mac environment running Virtual PC™ v4.0+. We do not support this environment and cannot ensure its stability.
What kind of Internet access should I have?
Any basic ISP (Internet Service Provider) will work. There are several national, as well as local, Internet Service Providers to choose from. (We do not recommend AOL, MSN or any "free" Internet provider. These providers include a proprietary browser that may conflict with Nexion InternetView software.)
How fast does my Internet connection need to be?
Although Nexion InternetView performs adequately with a standard 56Kbps dial-up modem, we recommend a high-speed Internet connection. Nexion InternetView works with dial-up service, DSL, cable modem, ISDN and satellite Internet access.
How is ticketing and fulfillment handled?
All tickets are ticketed at Nexion's headquarter's location. You simply queue the record to a ticketing queue when ready and our 24x7 mid-office system quality controls the record and issues the ticket with confirmation back to you. Manual transactions such as ticket exchanges, MCOs and prepaid tickets are handled by Nexion's experienced ticketing department relieving agents from these time-consuming tasks.
When are my commissions paid?
Individual commissions are posted to your account daily so that you may view your sales activity online through Nexion's integrated reporting system. Individual commissions received in the calendar month will be paid to you by direct deposit into your bank account on the 15th of the following month.
What type of training is available?
Through Nexion you can select one of several training programs to fit your needs. If you need a refresher you might select our self-study education training series books.
Nexion also offers an annual convention, seminars at sea, webinars and other interactive training programs designed to increase your sales.
Do you have information concerning Seller of Travel state requirements/legislation?
The following grid was obtained from ASTA's Web site. It is a list of states that ASTA says regulate travel sales and/or travel sellers and the government office responsible for enforcement of the regulation. The List is maintained by ASTA and may not be the up to date list provided on the ASTA website and no effort has been made by Nexion to verify its accuracy or to keep it updated. Please consult ASTA or your state, county, city or other local governmental or regulatory agency(ies) for any updates or additional information related to regulations of travel sales or travel sellers. This list does not include other permits or licenses that may be required by your state, county, city or local authorities. Nexion is registered in various states under these laws and regulations. However, that does not necessarily eliminate the need for each independent contractor doing business in a particular state to register or file for permits. It is each Nexion member's responsibility to understand and comply with the laws of the governing state(s), county, city or local governing body that impacts its business.
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This information is provided "AS IS" WITHOUT WARRANTY OF ANY KIND. Any reliance on this information shall be at the user's sole risk and expense. Material posted on ASTA's web site is believed to be accurate as of the date of its posting. ASTA assumes no responsibility for updating posted material. Material posted by ASTA does not constitute legal advice and is intended for informational purposes only. Persons interested in determining the applicability of state law to their individual activities are urged to contact the appropriate state agency or seek advice from an attorney licensed in their state.
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Can I switch between plans and is there a cost for doing so?
Members may switch between plans at no cost. Allow 30-60 days for changes.
How do I have access to consolidators and which ones?
Nexion members have access to preferred consolidators through Nexion InternetView at no additional cost. These consolidators provide access to thousands of consolidator fares.
Do you provide a consumer Web site customized for my agency and does it have a booking engine?
Nexion provides members with a free basic consumer website. This program enables members to create a consumer-facing travel marketing Web site that is branded with the member agency branding. Each Web site displays preferred supplier promotions to member agencies’ customers and drives travel demand to these agencies. Currently, this offering does not provide booking capability. If members require customization or additional functionality, they can upgrade their site for an additional fee.
Nexion a member of Jurni Network, NACTA, OSSN and other groups. Does that mean I do not have to join independently?
Nexion holds memberships with Jurni Network, NACTA, OSSN and other groups. Your membership with Nexion includes your membership in Jurni Network at no additional cost. However, there are typically fees for our members to join the other organizations. Please contact the other organizations you wish to join directly for pricing, requirements, etc…
I use Client Base, does Nexion interface with it and is it recommended?
Excellent!! Nexion highly recommends that individual members use ClientBase so you are already on the right track! An integrated version of ClientBase will be available to our members shortly, however in the meantime Nexion can accept a file from TRAMS or ClientBase and upload into the Marketing System.
Can I book a non-preferred supplier and how do I get paid?
You are able to book non-preferred suppliers, however Nexion encourages support of our preferred suppliers. Our preferred suppliers support our business and typically provide our members with premium commission levels. If you do book a non-preferred supplier, you will be compensated in the same manner as you would if you book a preferred supplier, however at the non-preferred supplier’s standard commission level.
Does Nexion provide business cards, stationary, and other materials?
Nexion does not provide business cards or stationary.
Can I or am I required to use the Nexion name in all advertising and communications to consumers?
No, Nexion members may not use the Nexion logo or name in any consumer-directed marketing. As independent businesses, each Nexion member will use and promote their own business name.
Do you have a program and training for new agents / beginning agents?
Nexion does offer training specific to working with Nexion, your whole host agency. We do not offer a formal travel agent training program for new/beginning agents. However, we will be happy to refer you to the Career Quest Training Center. They provide new/beginning agents with that type of training at a 10% discount if you have been referred by Nexion.
How do I get started?
It's easy. Either click here or call us at 800-747-6813 to get started. (Please use the comments area to note any questions you might have and when's the best time to reach you.)
Is InternetView compatible with Microsoft Vista?
InternetView does not work on the Microsoft Vista platform, and as a result, we are unable to offer technical support for Vista-related issues. By mid-year 2007, we will begin migrating our members to WebView and the standard GDS emulators. Once the GDS applications are Vista-compliant, then it will be possible upgrade to Vista.
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